Guaranteed Protection Period
You can submit refund requests up to 3 working days after our on-time delivery guaranteed time has been expired. Feel free to contact our customer care. When you receive a product that was bought and paid for on our site, and you find it is not as described or not as, like the image, you can contact us to resolve these problems (according to our set of returns policy). You will then be able to request a full refund and return the item, or keep the item and agree to a partial refund with us.
Full refunds are not available under the following circumstances:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster)
- If we found the product has been defected by the customer or not with original package.
- Ordering wrong size(we have the particular size chart on every product page if you have any doubt about the size you can contact us before submitting the order ).
Conditions for Submitting Refund Requests:
Note: we check several times before shipping the product so that you don’t receive defect or wrong product.
You have to prove that an item you claim is not as described.
- Items are as described, but you no longer want them (unless we offer Easy Returns)
- You have to submit refund requests within 3 working days after you received the item.
- If you didn’t receive your order within the guaranteed delivery time.
- We highly recommend following the product size chart before you make the order because we cannot take a return if you order the wrong size for you.
How to return the parcel?
After accepting the refund or exchange request the customer needs to send the parcel to our warehouse.
Customers can also Use Sundorbon Courier service to send Jashore Sundorbon Courier service Branch.
Return shipping fee
We provide return shipping fee for almost all of our product but sometimes the customer has to pay the return shipping fee depending on the type of product you ordered.